We offer a hassle-free 15 days money-back guarantee on all automatic trash can purchases after receiving them. If you are not satisfied with your product, please contact our customer support team within 15 days.

Return Policy

If you receive a product that is damaged, defective, or not as described, please follow these steps:

1. Contact Us: Reach out to our customer support team within 15 days of receiving your order. You can contact us via email at support@myneckrelief.uk.  Please provide your order number and a detailed explanation of the issue.

2. Return Authorization: Once we receive your request, we will guide you through the return authorization process. We may require you to provide images or descriptions of the issue to help us better understand the problem.

3. Return Shipping: After receiving authorization, you can return the product to us. We will provide you with the necessary return address and shipping instructions. Please ensure that the product is securely packaged to prevent any further damage during transit.

4. Inspection and Resolution: Once we receive the returned product, we will inspect it to verify the reported issue. If the product is confirmed to be damaged, defective, or not as described, we will offer you the choice of a replacement or a refund.

Conditions for Returns and Refunds

• Products must be returned in their original condition and packaging.
• The customer is responsible for return shipping costs, except in cases where the product is confirmed as damaged, defective, or not as described.
• Refunds will be processed via the original payment method used for the purchase.

Exclusions

This policy does not cover:

• Normal wear and tear of the product.
• Damage caused by misuse, neglect, or improper handling.
• Products that have been altered, modified, or repaired by the customer or a third party.

Please note that this Refund and Return Policy is subject to change at our discretion. We encourage you to review this policy periodically for any updates.